FAQ

What payment methods do you accept?
 We accept a variety of payment methods, including credit/debit cards, bank transfers, and popular digital wallets like PayPal. For Pakistani customers, we also support local payment methods like EasyPaisa and JazzCash.

: Can I change or cancel my order after placing it?
 Orders can be modified or canceled within 24 hours of purchase. Please contact our support team immediately if you wish to make any changes to your order.

 How long does it take to process and ship my order?
 Orders are typically processed within 1-2 business days. Shipping time varies based on your location, but it usually takes 3-7 business days for delivery within Pakistan. International shipping times may vary.

 Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery for orders within Pakistan. You can select this payment option during checkout.

How can I track my order?
A: Once your order has been shipped, you will receive an email with tracking information. You can track your package through the courier's website or by using the tracking number provided.

 Can I return or exchange my items?
Yes, we offer a return and exchange policy within 7 days of receiving your order. Please make sure the items are unused and in their original packaging. For more details, check our Return Policy page.

 Do you have a warranty for your products?
Yes, some of our products come with a manufacturer’s warranty. Please check the product description or contact our customer service for warranty details.

 What do I do if I received a damaged or defective product?
 If your product is damaged or defective, please contact our customer support team immediately with photos of the issue. We will assist you with a return or exchange, as per our return policy.

 How can I contact customer support?
You can reach our customer support team via email at [shopscentshappere@gmail.com], through our contact form on the website, or by calling us at [+923108629897]. We’re available Monday to Friday, 9 AM to 6 PM.